Terms & Conditions

Free ground shipping is offered for all orders within the US valued over $99 before tax. Please allow 24 hours of processing time for all shipment options. Please choose the free ground shipping option at check out. This offer is valid for U.S. shipping addresses. Please see our Shipping & Returns page for full details of all shipping information. prAna Influencer and International purchases do not receive free shipping.

Terms & Conditions

Free Ground Shipping for U.S. Orders: Please choose the free ground shipping option at check out. prAna Influencer orders receive Free Shipping 2/24/2017 - 2/27/2017. International purchases do not receive Free Shipping.
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Customer Service We Stand by Our Goods™ If for any reason, you do not absolutely love your prAna purchase, you may return it for a full refund, credit or exchange. We are committed to setting you free to explore the world and chase your adventures. The last thing we want to happen is for our clothes to get in the way.

Your product refund will be made to your original form of payment and requires an online packing slip or receipt. No paperwork? No worries. We’ll issue you a merchandise credit for the price that the item last sold.

We only accept returns from the original purchaser or original gift recipient. Shipping costs are non-refundable. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; nor accept returns due to misuse or neglect. Please call 866-915-6457 with questions.

3 Ways to Contact Us
Call us Call Us (866) 915 - 6457 Mon-Fri, 7am - 5pm PST
Email us Email Us pranacustomerservice@prana.com We strive to respond within 1 business day
Fill out our form Fill Out Our Form (IT'S HERE.)
*Our Customer Service department is open Monday-Friday, 7:00a-5:00p PST. Call during this period for the most efficient and effective service. If you call outside of this time slot, you may speak with our after-hours Order Entry Specialists if you need to place an order. For anything other than placing an order, please call during normal Customer Service hours.
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