Contact Us
PHONE
(866) 915-6457
HOURS
Monday–Friday,
6am - 5pm PST
EMAIL
pranacustomerservice
@prana.com
RETURNS
6950 N Leadbetter Rd.
Portland, OR 97203
MAIL
3209 Lionshead Ave.
Carlsbad, CA 92010
We Stand By Our Goods
If for any reason, you do not love your prAna purchase, you may return it for a refund, credit or exchange. We are committed to setting you free to explore the world and chase your adventures. The last thing we want to happen is for our clothes to get in the way.

Refunds are made to your original form of payment and require a receipt. No receipt? No worries. We'll issue you a gift card for the price that the item last sold.

Returns can be made through prAna.com or at our prAna retail stores only. We only accept returns from the original purchaser or original gift recipient. prAna will not accept returns for clothing purchased through second-hand shops, non-authorized dealers, or from The Renewal Workshop; nor accept returns due to misuse or neglect. Please call 866-915-6457 with questions.
2 Ways To Contact Us
1. CALL US
Call Us
Hours Mon–Fri, 6am - 5pm PST
2. EMAIL US
Email Us
We strive to respond within 1 business day
*Contact Customer Service department during our Hours Mon–Fri, 6am - 5pm PST. Call during this period for the most efficient and effective service. If you call outside of this time slot, you may speak with our after-hours Order Entry Specialists if you need to place an order. For anything other than placing an order, please call during normal Customer Service hours.
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