Terms & Conditions

Free ground shipping is offered for all orders within the US valued over $99 before tax. Please allow 24 hours of processing time for all shipment options. Please choose the free ground shipping option at check out. This offer is valid for U.S. shipping addresses. Please see our Shipping & Returns page for full details of all shipping information. prAna Influencer and International purchases do not receive free shipping.

Terms & Conditions

Free ground shipping is offered for all orders within the US valued over $99 before tax. Please allow 24 hours of processing time for all shipment options. Please choose the free ground shipping option at check out. This offer is valid for U.S. shipping addresses. Please see our Shipping & Returns page for full details of all shipping information. prAna Influencer and International purchases do not receive free shipping.
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Frequently Asked Questions

Shipping & Orders

When will my order ship and when will it arrive?
What if I have special delivery requirements?
Can I change my order once it has been submitted?
Does prAna ship internationally?
Where is my backorder?
How can I track my package?
How do I use a prAna Gift Card?

Returns & Exchanges

How do I exchange an item?
Where can I print out a return label?
Where can I print out a new packing slip?
How do I exchange something I did not purchase at prAna?
How do I return or exchange a gift?
Can I return my prAna Gift Card?
DO I HAVE TO USE THE RETURN LABEL INCLUDED IN THE PACKAGE?
Have you received my return?
I asked for an exchange, why did I get a refund?
What if my item is defective?
Can I return something even if I have worn it or removed the tags?
Why does my credit not match what I paid for the item?
HOW LONG DOES IT TAKE TO PROCESS MY RETURN/EXCHANGE & REFUND?
Can my torn garment be repaired?
I PURCHASED AN ITEM THAT IS NOW ON SALE FOR LESS? CAN I GET A REFUND?

General

Does prAna have a catalog?
HOW DO I UNSUBSCRIBE FROM THE CATALOG?
How do I wash my prAna yoga Mat?
Where can prAna clothing be found other than your website?
How do I wash prAna garments?
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